We want customers to be confident when purchasing from Magic Christmas. We provide detailed product descriptions, dimensions, photographs and videos to help customers understand the product before ordering. Additional real photographs or videos can also be provided on request before purchase.
For most products purchased online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
You must notify us within the 14-day period by contacting in**@************as.ie.
After notifying us, the goods must be returned within 14 days.
For a change-of-mind return, the customer is responsible for arranging and paying the return shipping costs.
We do not provide prepaid return labels for change-of-mind returns.
The item must be returned in good condition and should include all parts, accessories and packaging supplied with it.
Customers may inspect the goods as they reasonably would in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund for any reduction in value, where permitted by law.
Product photographs and videos are provided to represent our products as accurately as possible.
Minor differences in colour, shade, branch positioning, shape or appearance may occur due to lighting, photography, screen settings, packaging and the way an artificial tree is assembled or shaped.
A product not matching a customer’s personal expectation or preference does not automatically mean that the product is defective.
We strongly encourage customers who are unsure about a product to contact us before ordering. We can provide additional real photographs, videos, measurements or product information on request.
This does not affect your statutory consumer rights.
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, has a manufacturing defect, is not as described, or you receive the wrong product, please contact us as soon as possible at in**@************as.ie and provide:
Where goods are faulty, damaged, not as described or otherwise do not conform to the contract, we will provide the remedy required under Irish consumer law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Where a customer is entitled to reject faulty goods, or where return of faulty goods is required, applicable reasonable return costs will be covered by Magic Christmas.
Nothing in this policy limits the customer’s statutory consumer rights.
For change-of-mind returns, the customer is responsible for arranging and paying the return shipping costs.
This includes returns where the customer has changed their mind, ordered the wrong item, does not like the appearance, or the product does not meet their personal preference, provided the product is not faulty, damaged, incorrect or otherwise non-conforming.
For standard parcels, the return cost will depend on the courier selected by the customer.
Some Christmas trees are shipped in large or oversized boxes, and return courier costs can be significant.
Where a product cannot reasonably be returned by standard post, please contact us before purchase if you require information about the likely return cost.
Customers are encouraged to check product dimensions, specifications, photographs and videos carefully before placing an order.
If the product is faulty, damaged on delivery, incorrect, not as described, or otherwise covered by your statutory consumer rights, applicable reasonable return costs will be covered by Magic Christmas.
Once a returned item has been received and inspected, we will confirm the status of the return.
Where a refund is due, it will be issued to the original payment method unless another method is agreed, and in accordance with applicable consumer law.
For valid 14-day cancellation returns, we may withhold reimbursement until we have received the goods back or you have provided evidence that the goods have been returned, whichever occurs first, where permitted by law.
Where a customer chooses a delivery method more expensive than our standard delivery option, any refund of the original delivery charge may be limited to the cost of our standard delivery option, where permitted by law.
The statutory right to cancel may not apply to certain goods, including personalised or made-to-order products and certain sealed goods that are not suitable for return for health or hygiene reasons once opened.
These exceptions do not remove a customer’s legal rights if the product is faulty, damaged, not as described or otherwise does not conform to the contract.
Sale or discounted items have the same statutory consumer rights as full-price items.
A sale price does not remove a customer’s rights if the product is faulty, not as described, or covered by the statutory cooling-off period for online purchases.
To request a return, contact us at in**@************as.ie and include your order number and the reason for the return.
Please do not send goods back before contacting us. We will provide the appropriate return instructions and return address.
For change-of-mind returns, you are responsible for arranging and paying for the return shipment.
We recommend using a tracked service and retaining proof of postage or collection.
Email: in**@************as.ie
Website: magicchristmas.ie
This policy does not affect your statutory consumer rights under Irish law.
